Resume
Experience
Softcat Plc
Asset Intelligence Senior Technical Analyst • Sept 2020 - Current
Support of multiple Snow Software products across a range of customers, providing first and second line support as well as SQL Development including Custom Reports, maintenance scripts and product customization. Training new and existing employees on Softcats Snow offering and assisting sales teams with customer calls. Dealing with customer and vendor escalations, Domain and AD maintenance, as well as being involved in recruitment interviews, process creation and beta testing.
Asset Intelligence Technical Analyst • May 2018 - Sept. 2020
Support of multiple Snow Software products across a range of customers, providing first and second line support as well as SQL Development including Custom Reports within Snow License Manager, scripts to pull large amounts of data and creation of maintenance scripts and tools.
Technical Lead for Movere • Jul 2018 - Feb 2020
Reporting to the Asset Intelligence Technical Lead, managing the technical and support aspects of the Softcat Movere Offering.
Getronics Services UK
Software Asset Technical Lead • Feb 2018 - May 2018
Support, maintenance and management of Getronics Service Provider Edition of Snow License Manager.
Software Asset Manager • Nov 2016 - May 2018
Providing a single point of contact for customers licensing estate on a daily basis, offering ad-hoc license reporting, assisting in Microsoft ELP, Cloud Based and Subscription Based licensing, along with leading projects for removal of uncompliant software from customer estates.
NextGenUpdate, Inc
Lead UI Designer • Jan 2016 - Jun 2017
Designer for the forum store and user profile overhall, as well as maintaining the bootstrap-core design on vBulletin 4.
Customer Support • Jun 2014 - Jan 2016
Providing first line and second line support to a user base of 1.5M users on a thriving gaming forum.
Certifications (View)
- Jul 2021
- Nexthink Partner Technical Sales Certification 2021
- ACTIVE
- Jul 2021
- Nexthink Experience Advocate Certification
- ACTIVE
- Jul 2021
- Nexthink Experience Essentials
- ACTIVE
- Apr 2021
- Snow Server and Enterprise Licensing
- ACTIVE
- Apr 2021
- Snow Base Technology Engineer
- ACTIVE
- Mar 2021
- Snow Desktop and End User Licensing Course
- ACTIVE
- Jan 2021
- Snow Platform Foundation
- ACTIVE
- Jan 2021
- Snow Commander Installation
- ACTIVE
- Jun 2020
- PT300AS - Snow Automation Platform: Foundation
- ACTIVE
- Jun 2020
- PT401AS - Snow Integration Connectors
- ACTIVE
- Jun 2020
- Snow Inventory Administrator
- ACTIVE
- Jun 2020
- Snow Platform Essentials
- ACTIVE
- Oct 2019
- PT101AS-2 Snow Inventory 5 Installation & Administration
- ACTIVE
- Oct 2019
- PT201AS-2 Snow License Manager Installation & Onboarding
- ACTIVE
- Aug 2019
- ITIL Foundation Level
- ACTIVE
- Jul 2019
- Movere Partner Certification
- ACTIVE
- Jun 2019
- Security Clearance
- ACTIVE
- Jun 2018
- Movere Sales Certification
- EXPIRED
- Jun 2018
- Movere Technical Certification
- EXPIRED
- Apr 2018
- Microsoft Cloud Solution Provider (CSP) Program
- EXPIRED
- Apr 2018
- Microsoft Dynamics 365 Licensing
- EXPIRED
- Apr 2018
- Microsoft Licensing Solutions Specialist Lite
- EXPIRED
- Apr 2018
- Microsoft Products and Services Agreement (MPSA)
- EXPIRED
- Mar 2018
- Microsoft SAM Specialist Lite
- EXPIRED
- Sept 2017
- Snow Inventory Administrator
- EXPIRED
- Sept 2017
- Snow License Manager Advanced User
- EXPIRED
- Sept 2017
- Snow License Manager User
- EXPIRED